Is Zendesk down?

The status at the top of this page comes from Hyperping checks of Zendesk, run every minute and refreshed on the page every 60 seconds. Green means the latest checks succeeded; red means they are failing, confirmed from several regions.

We send an HTTP request to support.zendesk.com every minute, in turn from Virginia, Frankfurt and Singapore, and count a 401 response as up. When a check fails, other regions check again before Zendesk counts as down. We check the Support API of Zendesk's own account, support.zendesk.com, which runs on the same platform as its customers; a 401 without a key means it is answering. Your account, yourcompany.zendesk.com, lives on one pod and can fail while it answers.

An outage can be partial: one feature, one app, one country or one internet provider, and our checks see Zendesk from data centers. Try another network such as mobile data, update or restart the app, and check the official status page for an incident on one feature.

Yes, status.zendesk.com. Zendesk's team updates it by hand, so it can lag behind the start of an outage; our checks run every minute whatever it says.

Yes. Create a free Hyperping account and add support.zendesk.com as a monitor: you are alerted by email, Slack or your other channels within a minute of a failure. The free plan includes 20 monitors, enough for your own site and the services it depends on.