Terms of Service

Last updated: February 19, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Hyperping SAS ("Hyperping", "we", "us", or "our"), a company incorporated under French law, registered at 50 Avenue des Champs-Élysées, 75008 Paris, France.

By accessing or using our website at https://hyperping.com, our application at https://app.hyperping.io, or any related services (collectively, the "Services"), you agree to be bound by these Terms. If you are agreeing on behalf of a company or other entity, you represent that you have the authority to bind that entity.

1. Description of Services

Hyperping provides website and infrastructure monitoring services, including:

Uptime and availability monitoring (HTTP, keyword, ping, port, heartbeat)
Synthetic browser monitoring (end-to-end checks)
SSL certificate monitoring
Cron job monitoring
Public and private status pages
Incident management, on-call scheduling, and escalation policies
Multi-channel alerting (email, SMS, phone calls, Slack, Microsoft Teams, Discord, Telegram, Google Chat, PagerDuty, OpsGenie, Jira, webhooks)
API access for programmatic interaction

2. Account Registration

2.1 Eligibility. You must be at least 16 years of age and capable of forming a binding contract to use our Services. If you are using the Services on behalf of an organization, you represent and warrant that you are authorized to accept these Terms on its behalf.

2.2 Account Security. You are responsible for maintaining the confidentiality of your account credentials, including API keys, passwords, and access tokens. You are responsible for all activities that occur under your account. You must notify us immediately at hello@hyperping.io of any unauthorized use of your account.

2.3 Account Information. You agree to provide accurate, current, and complete information when registering and to keep your account information updated.

3. Subscription Plans and Billing

3.1 Plans. Hyperping offers several subscription plans (Free, Essential, Pro, Business, and Enterprise), each with different features, limits, and pricing as described on our pricing page. Free plan users are subject to the same Terms but may have reduced features and support.

3.2 Billing Cycle. Paid subscriptions are billed in advance on a monthly or annual basis, depending on the plan you select. Annual plans are billed for the full year upfront at the discounted rate shown at the time of purchase.

3.3 Payment. All payments are processed through Stripe. By providing payment information, you authorize us to charge the applicable fees to your payment method. All fees are stated in USD unless otherwise specified.

3.4 Taxes. All fees are exclusive of applicable taxes (including VAT). You are responsible for paying any applicable taxes. If we are required to collect taxes, they will be added to your invoice.

3.5 Price Changes. We may change our pricing with at least 30 days' prior notice. Price changes will take effect at the start of your next billing cycle. If you do not agree to the new pricing, you may cancel your subscription before the new pricing takes effect.

3.6 Refunds. Monthly subscriptions: No refunds for partial months. Annual subscriptions: If you cancel within the first 14 days, we will provide a full refund. After 14 days, annual subscriptions are non-refundable but will remain active until the end of the billing period. We may offer pro-rata refunds at our discretion for special circumstances.

3.7 Overages. If you exceed the limits of your plan (monitors, status pages, seats, SMS credits, etc.), we may notify you and require an upgrade. We reserve the right to suspend or limit features if overages are not resolved within a reasonable period.

4. Acceptable Use

You agree to use the Services only for lawful purposes and in compliance with these Terms. You shall not:

Use the Services to monitor websites or services you do not own or have authorization to monitor
Use the Services to perform denial-of-service attacks, load testing, or any activity that may disrupt third-party services
Attempt to gain unauthorized access to Hyperping's systems, other accounts, or the systems of third parties through our Services
Use the Services to distribute malware, spam, or any harmful content
Reverse engineer, decompile, or disassemble any part of the Services
Resell, sublicense, or redistribute the Services without our prior written consent
Use the Services in violation of any applicable law or regulation, including data protection and export control laws
Exceed reasonable usage limits or abuse the Services in a manner that degrades performance for other users
Use the Services to store or process sensitive personal data (e.g., health records, financial account numbers, government identifiers) unless expressly agreed in writing

We reserve the right to suspend or terminate your account if we reasonably determine that you have violated this section.

5. Service Level Agreement

5.1 Uptime Commitment. Hyperping commits to a 99.9% monthly uptime for our monitoring and alerting infrastructure for customers on paid plans. Uptime is measured as the percentage of time our core services (monitoring checks, alert delivery, status page hosting, and API) are operational during a calendar month. For full details, see our Service Level Agreement.

5.2 Service Credits. If we fail to meet the 99.9% uptime commitment, you may be eligible for service credits as described in our SLA. Service credits are your sole and exclusive remedy for any failure to meet the uptime commitment.

5.3 Exclusions. The uptime commitment does not apply to: (a) scheduled maintenance windows communicated in advance; (b) force majeure events; (c) issues caused by your equipment, software, or network connectivity; (d) features labeled as "beta" or "preview"; or (e) free plan accounts.

6. Intellectual Property

6.1 Hyperping's IP. The Services, including all software, designs, text, graphics, logos, and other content, are owned by Hyperping or its licensors and are protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any ownership rights in the Services.

6.2 License to Use. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during the term of your subscription.

6.3 Your Content. You retain ownership of all data, content, and information you upload or provide through the Services ("Customer Data"). By using the Services, you grant Hyperping a limited license to use, store, and process Customer Data solely for the purpose of providing and improving the Services.

6.4 Feedback. If you provide feedback, suggestions, or ideas about the Services, you grant us a royalty-free, worldwide, perpetual license to use and incorporate such feedback into our Services without obligation to you.

7. Data Protection

7.1 Privacy. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7.2 Data Processing. To the extent that Hyperping processes personal data on your behalf, the terms of our Data Processing Agreement apply and are incorporated into these Terms by reference.

7.3 Security. We implement appropriate technical and organizational measures to protect Customer Data as described in our Security page.

7.4 Data Portability. You may export your data at any time through our API or by contacting support. Upon termination of your account, you will have 30 days to export your data before it is deleted.

8. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Services ("Confidential Information"). Confidential Information does not include information that is: (a) publicly available; (b) independently developed; (c) received from a third party without restriction; or (d) required to be disclosed by law (with reasonable notice to the other party where permitted).

9. Third-Party Integrations

The Services may integrate with third-party applications and services (e.g., Slack, PagerDuty, Microsoft Teams). Your use of such integrations is subject to the respective third party's terms and privacy policies. Hyperping is not responsible for the availability, accuracy, or functionality of third-party services.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. HYPERPING DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

While we strive for accuracy, we do not guarantee that monitoring results, uptime data, or alert notifications will be 100% accurate or delivered without delay in all circumstances.

11. Limitation of Liability

11.1 Exclusion of Indirect Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL HYPERPING, ITS DIRECTORS, EMPLOYEES, PARTNERS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

11.2 Liability Cap. HYPERPING'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO HYPERPING IN THE 12 MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED EUROS (€100). This limitation applies regardless of whether the claim is based on contract, tort, or any other legal theory.

11.3 Exceptions. Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under applicable law; or (d) Hyperping's obligations under data protection law.

12. Indemnification

12.1 Your Indemnification. You agree to indemnify, defend, and hold harmless Hyperping and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of: (a) your use of the Services in violation of these Terms; (b) your violation of any applicable law; (c) your violation of any third-party rights; or (d) Customer Data that you provide through the Services.

12.2 Hyperping's Indemnification. Hyperping will indemnify and defend you against any third-party claim alleging that your authorized use of the Services infringes that third party's intellectual property rights, and will pay any damages finally awarded or settlement amounts agreed to, provided you promptly notify us and give us control of the defense.

13. Term and Termination

13.1 Term. These Terms are effective when you first access or use the Services and continue until terminated. Paid subscriptions continue for the billing period selected and automatically renew unless cancelled.

13.2 Termination by You. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You may also delete your account entirely, which will result in permanent deletion of your data after the 30-day data export period.

13.3 Termination by Hyperping. We may suspend or terminate your access to the Services: (a) immediately if you breach the Acceptable Use section; (b) with 30 days' notice for any other material breach that remains uncured; (c) immediately if required by law; or (d) if your account has been inactive for more than 24 months.

13.4 Effect of Termination. Upon termination: (a) your right to use the Services ceases immediately (or at the end of the billing period for cancellations); (b) you will have 30 days to export your data; (c) after the export period, we will delete your data in accordance with our Privacy Policy; (d) sections of these Terms that by nature should survive termination (including Limitation of Liability, Indemnification, Confidentiality, and Governing Law) will survive.

14. Modifications to Terms

We may modify these Terms at any time. We will provide at least 30 days' notice of material changes by email or by posting a notice on our website. Your continued use of the Services after the effective date of the revised Terms constitutes acceptance. If you do not agree to the revised Terms, you must stop using the Services and may terminate your subscription.

15. General Provisions

15.1 Governing Law. These Terms are governed by the laws of France, without regard to conflict of law principles. The parties submit to the exclusive jurisdiction of the courts of Paris, France, for the resolution of any disputes arising under these Terms.

15.2 Entire Agreement. These Terms, together with the Privacy Policy, Data Processing Agreement, Service Level Agreement, and any order forms or enterprise agreements, constitute the entire agreement between you and Hyperping regarding the Services.

15.3 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.4 Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

15.5 Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. Hyperping may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

15.6 Force Majeure. Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, war, terrorism, strikes, government actions, internet or telecommunications failures, or pandemics.

15.7 Notices. All notices under these Terms shall be in writing. Notices to Hyperping should be sent to hello@hyperping.io or to our registered address. Notices to you will be sent to the email address associated with your account.

16. Contact

Hyperping SAS
50 Avenue des Champs-Élysées, 75008 Paris, France
Email: hello@hyperping.io
Legal: hello@hyperping.io