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When core systems go down, IT help desks get flooded. Deflect tickets by proactively communicating network issues, server maintenance, and service outages directly on a branded status page.
Keep internal IT infrastructure issues private. Secure your status pages so only authorized personnel can access them using advanced authentication methods.
Coordinate smoothly during heavy outages. Leave private notes for your IT team, schedule maintenance windows for network upgrades, and ensure staff are aligned.
We will be migrating the main student records database to a new server cluster. Expect up to 2 hours of downtime for internal portals.
On-call engineers: DB backups must be verified before proceeding with the switchover at 02:00. Update the Slack channel once verified.