Twilio
Send SMS notifications to your status page subscribers when publishing updates.
You can connect your own Twilio account to have full ownership over your billing.
Configure
Upon connecting your Twilio account to Hyperping, we will buy a phone number on behalf of your account, that will be used to send the SMS texts from.
- Connect from the Twilio card
Click on Connect from the Twilio card.
- Authenticate on Twilio
You'll be redirected to Twilio's authentication page, where you'll be charged for the purchase of a phone number.
- Back to Hyperping
Once the phone number is bought, you will be redirected to Hyperping's dashboard, which will show the phone number in use.
In your status page's settings, you can now enable SMS in the Notifications section.
Status page visitors will now have the ability to subscribe to your status page using their phone numbers.
How billing works
SMS messages sent to your subscribers are billed directly by Twilio to your Twilio account, at Twilio's rates for each destination country. Hyperping does not mark up or meter these messages, and they do not consume the SMS credits included in your plan.
Teammate SMS alerts (the ones your own team receives when a monitor goes down) are unrelated to Twilio: they use your plan's SMS credits. See Notification channels.
Troubleshooting
Subscribers don't receive SMS
Check your Twilio account balance and that the purchased number supports SMS to the destination country.
SMS option not visible on the status page
Make sure the Twilio account is connected and that SMS is enabled in the status page's Notifications settings.
Sending to a new country fails
Some destinations require sender registration on Twilio's side. Check the geographic permissions in your Twilio console.