Phone call
Receive hyperping.io alerts via a phone call during an outage. Can only be enabled using an escalation policy.
Configure
Go to your Account settings → Add a phone number.
Phone calls can only be enabled through an escalation policy.
If you have an European phone number, you will be called from +31 970 10 25 72 04. For US and non-EU countries, you will receive a call from (424) 325-7650 (+14243257650).
How it works
We do not send phone call alerts more than once every 5 minutes. If a single monitor experiences multiple outages (going down and then back up repeatedly), or if multiple monitors trigger alerts within a 5-minute period, you will only receive one phone call.
When to use phone calls
Phone calls are the most intrusive channel, which makes them ideal as a late escalation step for critical services. A common pattern:
- Instantly
Slack or email alert.
- After 5 minutes without acknowledgment
SMS to the on-call engineer.
- After 10 minutes
Phone call.
Configure this order in your escalation policy steps.
Test the integration
We recommend testing your channels to make sure they are working. To do so, create a monitor that returns an error, such as a 404 page, and assign it an escalation policy that includes a phone call step.
Troubleshooting
No call received
Verify your phone number in Account settings includes the country code, and that the monitor is assigned an escalation policy with a phone call step.
Call from an unknown number
Save Hyperping's calling numbers listed above in your contacts so on-call engineers recognize them and their phone does not silence the call.
Only one call for several outages
That is the 5-minute throttle described above, working as intended.
Plan availability
Phone call alerts are available on all paid plans.
