Intercom Integration

Reduce support ticket volume by automatically sharing your service status, incident updates, and maintenance notifications directly in your Intercom messenger. Customers can subscribe to email alerts straight from the chat interface, keeping them informed without needing to contact support.

What this app does

The Hyperping integration reduces support ticket volume by automatically sharing your service status, incident updates, and maintenance notifications directly in your Intercom messenger. Customers can subscribe to email alerts straight from the chat interface, keeping them informed without needing to contact support.

Intercom step 1

Why use Hyperping with Intercom?

Hyperping is a comprehensive uptime monitoring and status page platform that helps businesses maintain transparency with their customers and reduce support overhead.

Proactive Support Reduction

Reduce support ticket volume by proactively communicating service status directly in your Intercom messenger. Hyperping automatically shares incident updates and maintenance notifications with customers, while allowing them to subscribe to email alerts straight from the chat interface. This keeps customers informed without them needing to ask, significantly decreasing status-related inquiries.

Intercom maintenance

Built-in Monitoring & Automated Communication

With built-in monitoring for websites, APIs, SSL certificates, and custom endpoints, Hyperping detects issues before customers experience them. When incidents occur, automatic status updates flow directly to your Intercom conversations, ensuring transparent communication and reducing the burden on your support team. Customers can easily subscribe to ongoing updates, creating a seamless experience that builds trust while minimizing support overhead.

How to set up the app

Step 1: Connect your Hyperping account

After installing the app from the Intercom App Store, you'll be automatically redirected to the Hyperping integration settings where you can connect your existing Hyperping account via OAuth authentication.

You can also connect directly by visiting your Intercom integration page and clicking "Connect via OAuth".

Step 2: Select your status page data source

Once connected, you'll be presented with a dropdown menu to choose which status page will serve as the data source for your Intercom integration. Select the status page that contains the monitors and services you want to share with customers and support staff.

Intercom step 2

Step 3: Configure Intercom messenger settings

On the Intercom side, go to SettingsChannelsMessengerWeb, hit "Customize Home with apps" and add Hyperping.

How to use the app

1. Share status with customers directly from Intercom

When chatting with customers, your support team can instantly display current service status and allow customers to subscribe to updates without leaving the conversation.

2. Automatic incident notifications

When Hyperping detects outages or you schedule maintenance, status updates automatically appear in relevant customer conversations. Subscribed customers receive email notifications throughout the incident lifecycle.

Key features

  • Real-time status updates: Share current service status instantly with customers
  • Incident notifications: Automatic updates when outages or maintenance occur
  • Email subscriptions: Customers can subscribe to alerts directly from chat
  • Proactive communication: Reduce support tickets by informing customers before they ask
  • Seamless integration: Works directly within your existing Intercom workflow

Testing your setup

Tip: We recommend testing your integration to make sure it's working correctly. You can create a test monitor or trigger a test incident to verify that status updates appear in your Intercom messenger as expected.

Troubleshooting

If you're not seeing status updates in Intercom:

  1. Verify that the Hyperping app is properly added to your Intercom messenger home
  2. Check that you've selected the correct status page as your data source
  3. Ensure your OAuth connection is still active and authorized
  4. Test the integration with a sample incident or maintenance notification

Privacy and data handling

Your privacy is important to us. The Hyperping Intercom integration only accesses the data necessary to display service status and send notifications. We do not store or access your customer conversations or other sensitive Intercom data.

For complete details about how we collect, manage, and store data, please review our Privacy Policy.