Intercom Integration
Reduce support ticket volume by automatically sharing your service status, incident updates, and maintenance notifications directly in your Intercom messenger. Customers can subscribe to email alerts straight from the chat interface, keeping them informed without needing to contact support.
What this app does
The Hyperping integration reduces support ticket volume by automatically sharing your service status, incident updates, and maintenance notifications directly in your Intercom messenger. Customers can subscribe to email alerts straight from the chat interface, keeping them informed without needing to contact support.
Why use Hyperping with Intercom?
Hyperping is a comprehensive uptime monitoring and status page platform that helps businesses maintain transparency with their customers and reduce support overhead.
Proactive Support Reduction
Reduce support ticket volume by proactively communicating service status directly in your Intercom messenger. Hyperping automatically shares incident updates and maintenance notifications with customers, while allowing them to subscribe to email alerts straight from the chat interface. This keeps customers informed without them needing to ask, significantly decreasing status-related inquiries.
Built-in Monitoring & Automated Communication
With built-in monitoring for websites, APIs, SSL certificates, and custom endpoints, Hyperping detects issues before customers experience them. When incidents occur, automatic status updates flow directly to your Intercom conversations, ensuring transparent communication and reducing the burden on your support team. Customers can easily subscribe to ongoing updates, creating a seamless experience that builds trust while minimizing support overhead.
How to set up the app
Step 1: Connect your Hyperping account
After installing the app from the Intercom App Store, you'll be automatically redirected to the Hyperping integration settings where you can connect your existing Hyperping account via OAuth authentication.
You can also connect directly by visiting your Intercom integration page and clicking "Connect via OAuth".
Step 2: Select your status page data source
Once connected, you'll be presented with a dropdown menu to choose which status page will serve as the data source for your Intercom integration. Select the status page that contains the monitors and services you want to share with customers and support staff.
Step 3: Configure Intercom messenger settings
On the Intercom side, go to Settings → Channels → Messenger → Web, hit "Customize Home with apps" and add Hyperping.
How to use the app
1. Share status with customers directly from Intercom
When chatting with customers, your support team can instantly display current service status and allow customers to subscribe to updates without leaving the conversation.
2. Automatic incident notifications
When Hyperping detects outages or you schedule maintenance, status updates automatically appear in relevant customer conversations. Subscribed customers receive email notifications throughout the incident lifecycle.
Key features
- Real-time status updates: Share current service status instantly with customers
- Incident notifications: Automatic updates when outages or maintenance occur
- Email subscriptions: Customers can subscribe to alerts directly from chat
- Proactive communication: Reduce support tickets by informing customers before they ask
- Seamless integration: Works directly within your existing Intercom workflow
Testing your setup
Tip: We recommend testing your integration to make sure it's working correctly. You can create a test monitor or trigger a test incident to verify that status updates appear in your Intercom messenger as expected.
Troubleshooting
If you're not seeing status updates in Intercom:
- Verify that the Hyperping app is properly added to your Intercom messenger home
- Check that you've selected the correct status page as your data source
- Ensure your OAuth connection is still active and authorized
- Test the integration with a sample incident or maintenance notification
Privacy and data handling
Your privacy is important to us. The Hyperping Intercom integration only accesses the data necessary to display service status and send notifications. We do not store or access your customer conversations or other sensitive Intercom data.
For complete details about how we collect, manage, and store data, please review our Privacy Policy.
