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On-call

Hyperping's On-call feature lets you coordinate incident response by creating and managing on-call schedules for your team. This ensures someone is always available to respond to incidents, and that critical issues are never missed.

Accessing On-call

Go to On-Call in the left sidebar of the Hyperping app. You'll see a list of existing schedules and the option to create a new one.

URL: https://app.hyperping.io/oncall-schedules

Create a new on-call schedule

  1. Click New on-call schedule at the top right.
  2. Name your schedule and set the timezone for your team.
  3. Add users who will participate in the rotation. You can select teammates from your project.
  4. Configure the schedule:
    • Start date & time: When the rotation begins.
    • Handoff time: The daily time when the on-call shift changes.
    • Concurrent shifts: Number of people on-call at the same time.
    • Rotation type: Daily, weekly, etc.
  5. Time restrictions: (Optional) Specify hours when rotations are active. Outside these hours, no one will be on-call.
  6. Rotation order: Drag and drop to set the order in which users are assigned on-call shifts.
  7. Preview: See a calendar preview of the rotation before saving.
  8. Click Save Schedule to activate.

Managing on-call schedules

After creating a schedule, you can view who is currently on-call, edit users, and adjust the rotation order or settings at any time.

  • On call now: See which users are currently on-call.
  • Add/remove users: Update the rotation as your team changes.
  • Edit schedule configuration: Change handoff times, rotation type, or concurrent shifts.
  • Preview: Always check the updated rotation before saving changes.

Using on-call schedules in escalation policies

The most powerful way to use on-call schedules is within escalation policies:

  1. Go to Escalation Policies in the sidebar.
  2. Create a new policy or edit an existing one.
  3. When setting up escalation steps, you can select an on-call schedule for email, SMS, or phone call notifications.
  4. In the recipient dropdown, you'll find your on-call schedules listed under the "On-Call Schedules" section.
  5. Select the appropriate on-call schedule for the notification channel.

With this setup, alerts will be sent only to the team members who are actively on-call at the time of the incident, following your defined rotation schedule.

Best practices

  • Use concurrent shifts for critical services to ensure redundancy.
  • Regularly review and update your rotation order as your team changes.
  • Use time restrictions to avoid alerting during off-hours if desired.

For more details, see the in-app tooltips and schedule previews, or contact support if you need advanced rotation logic.