On-call

Hyperping's On-call feature lets you coordinate incident response by creating and managing on-call schedules for your team. Each schedule can contain multiple rotations with different timezones, allowing you to coordinate teams across regions like the US, Europe, and India all within a single schedule view.

Accessing On-call

Go to On-Call in the left sidebar of the Hyperping app. You'll see a list of existing schedules with indicators showing which ones are linked to escalation policies.

URL: https://app.hyperping.io/oncall-schedules

Create a new on-call schedule

1. Click New on-call schedule at the top right.
2. Name your schedule - this will contain all your rotations.
3. Add rotations to your schedule:
   • Rotation name: E.g., "US Team", "Europe Team", "India Team"
   • Timezone: Each rotation has its own timezone setting
   • Add users: Select teammates for this specific rotation
   • Start date & time: When this rotation begins
   • Handoff time: The daily time when shifts change for this rotation
   • Concurrent shifts: Number of people on-call simultaneously in this rotation
   • Rotation type: Daily, weekly, etc.
   • Time restrictions: (Optional) Hours when this rotation is active
   • Rotation order: Drag and drop to set user order within this rotation
4. Add more rotations as needed for different teams/timezones.
5. Preview: See a unified calendar view of all rotations before saving.
6. Click Save Schedule to activate.

Managing on-call schedules

After creating a schedule, you can view all rotations in a unified timeline, see who is currently on-call across all teams, and manage individual rotations independently.

• On call now: See which users are currently on-call across all rotations.
• Escalation policy indicator: Schedules show whether they're linked to any escalation policies.
• Add/remove rotations: Create new rotations or delete existing ones.
• Edit individual rotations: Each rotation can be configured independently with its own timezone, users, and settings.
• Unified timeline view: See all rotations from different timezones in one calendar view.
• Preview: Always check the updated rotation schedule before saving changes.

Using on-call schedules in escalation policies

On-call schedules integrate seamlessly with escalation policies:

1. Go to Escalation Policies in the sidebar.
2. Create a new policy or edit an existing one.
3. When setting up escalation steps, you can select an on-call schedule for email, SMS, or phone call notifications.
4. In the recipient dropdown, you'll find your on-call schedules listed under the "On-Call Schedules" section.
5. Select the appropriate schedule - notifications will be sent to whoever is currently on-call across all rotations in that schedule.

With this setup, alerts will be sent to the team members who are actively on-call at the time of the incident, automatically coordinating across different timezones and rotations.

Multi-timezone coordination

The multi-rotation feature is particularly powerful for global teams:

• Regional handoffs: Set up rotations for different regions with appropriate local times.
• Unified view: See all rotations in one timeline while respecting individual timezone settings.

Best practices

• Use multiple rotations to organize teams by region or expertise area.
• Set appropriate timezones for each rotation to match local business hours.
• Use concurrent shifts within rotations for critical services to ensure redundancy.
• Regularly review rotation orders and team assignments as your organization grows.
• Use time restrictions per rotation to avoid alerting during regional off-hours.

For more details, see the in-app tooltips and schedule previews, or contact support if you need advanced rotation logic.